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Welcome to our website! As we have the ability to list over one million items on our website , it is not feasible for a company our size to record and playback the descriptions on every item on our website.However, if you have a disability we are here to help you. Please call our disability services phone line at 512-398-2825 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.
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Item Restrictions
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What Is Your Return Policy
At Ornate Home, our focus is to offer high quality furniture and well known name brands to our customers at discounted prices. If you are unhappy with your purchase for any reason, you have five days to return or exchange it. Items that are returned or exchanged must be new and unopened. Our return policy may not apply to all of our merchants. Any exceptions are listed on the item’s page. Mattresses, foundations, bedding, linens, and cordless power packs are non-refundable and non-exchangeable as well. Round-trip shipping charges apply to all returns and exchanges. If your item was shipped with our “Free Shipping” option, we will charge our outgoing shipping expenses because shipping is already included in the price, but the buyer will still be charged the round trip shipping costs incurred by Ornate Home. A 15% restocking fee is applied to all returns and exchanges. Only unassembled returns in their original boxes will be accepted. Once an item has been assembled, it cannot be returned unless Ornate Home has obtained a signed exemption. Once Ornate Home gets the returned item, you will be refunded. Before placing an order, measure the area where the furniture will be placed to ensure it will fit.
Conditions For A Complete Refund
- Items must be brand new and unopened, free from damage, pet hairs, soil, or stains.
- All original packaging and accessories must be returned with the item.
- At your expense, items must be shipped back to us fully insured and via a trackable shipping method.
- Items must not be assembled or altered in any manner.
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