Overview Of Extra Space Storage Complaint Handling
108Extra Space Storage reviews first appeared on Complaints Board on Jan 6, 2009.The latest review Payment not received was posted on Sep 23, 2022.The latest complaint storage fees and late charges. was resolved on Oct 08, 2015. Extra Space Storage has an average consumer rating of 2 stars from 108 reviews.Extra Space Storage has resolved 14 complaints.
Extra Space Storage Customer Service Highlights
Contact Extra Space Storage customer service by calling 586-9658 or by calling the location you are interested in renting from to speak to on-site staff. You can also visit their FAQ page for questions about renting with the company.
Some Extra Space Storage customer service highlights include:
Clean and ready-to-rent units You get what you pay for with Extra Space Storage, and with slightly higher prices it’s nice to know that they come with clean units that you’ll feel comfortable leaving your stuff in.
Solar initiatives Extra Space Storage partnered with Pivot Energy to install rooftop solar systems on top of their storage facilities in certain states. The initiative is ongoing, but you can currently find at least 65 Extra Space Storage facilities that operate on solar power.
Top 10 Cities With The Most Number Of Extra Space Storage Locations In The Us
| City |
|---|
| Santa Cruz Self Storage At 135 Dubois St | 135 Dubois St | 135 Dubois St, Santa Cruz, CA, 95060 | USA |
| San Bernardino Self Storage At 2005 Sterling Ave | 2005 Sterling Ave | 2005 Sterling Ave, San Bernardino, CA, 92404 | USA |
| Colorado Springs Self Storage At 1730 S 8th St | 1730 S 8th St | 1730 S 8th St, Colorado Springs, CO, 80905 | USA |
| Littleton Self Storage At 8000 Southpark Way | 8000 Southpark Way | 8000 Southpark Way, Littleton, CO, 80120 | USA |
| Tampa Self Storage At 5012 W Laurel St | 5012 W Laurel St | 5012 W Laurel St, Tampa, FL, 33607 | USA |
| Colorado Springs Self Storage At 1950 Delta Dr | 1950 Delta Dr | 1950 Delta Dr, Colorado Springs, CO, 80910 | USA |
| Denver Self Storage At 11855 E 40th Ave | 11855 E 40th Ave | 11855 E 40th Ave, Denver, CO, 80239 | USA |
| Aurora Self Storage At 14500 E Crestline Dr | 14500 E Crestline Dr | 14500 E Crestline Dr, Aurora, CO, 80015 | USA |
| Castle Rock Self Storage At 4633 Industrial Way | 4633 Industrial Way | 4633 Industrial Way, Castle Rock, CO, 80109 | USA |
| Self Storage In Oxnard At 2585 W 5th St | 2585 W 5th St | 2585 W 5th St, Oxnard, CA, 93030 | USA |
You can download the full list of Extra Space Storage locations used for this analysis from our data store. Here is a random sample of 10 records for you to look at thefields and the data that we provide.
* Open hours are not displayed here as it is too big to show on a reasonably sized screen.
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Extra Space Storage Customer Service
The quickest and easiest way to reach Extra Space Storage is to call their toll-free customer service number.
You can also reach Extra Space Storage through live chat, social media, and their app.
How to Reach Extra Space Storage Customer Service:
How Much Does Extra Space Storage Cost
Here is a breakdown of the average cost of an Extra Space Storage unit. Prices are based on online bookings and may be lower or higher based on where you live and what promotions are currently available.
| Unit Size* |
*Unit sizes are not a guarantee and may differ from the sizes listed here.
There are also some additional fees to factor into Extra Space Storage prices:
- Lock, ~$20 to $50
- Mandatory Insurance, $11 to $47
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Extra Space Storage’s Best Toll
This is Extra Space Storage’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Extra Space Storage agent. This phone number is Extra Space Storage’s Best Phone Number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-542-8339 include and other customer service issues. Rather than trying to call Extra Space Storage first, consider describing your issue first from that we may be able to recommend an optimal way to contact them via phone. In total, Extra Space Storage has 1 phone number. It’s not always clear what is the best way to talk to Extra Space Storage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
What Type Of Storage Unit Do I Need
You already know how much stuff you need to put in self storage, so figuring out the unit size you need is the next step. Smaller units such as 5’x5′ or 5’x10′ spaces can usually be filled with the amount of items you would normally store in a closet: a few chairs and lamps, sports equipment, garden tools and some boxes.
Moving on to larger sizes, imagine the 10’x10′ and 10’x15′ units as similar to a bedroom or a living room larger pieces of furniture, sturdier equipment and bicycles can fit here. Finally, a 10’x20′ unit has enough space for the contents of a 3-bedroom house, while the larger 10’x30′ space easily accommodates the contents of a loaded semi-truck.
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Us States And Territories Without Any Extra Space Storage Locations
These States and Territories do not have any Extra Space Storage locations
| Puerto Rico |
There are 14 US States and Territories without any Extra Space Storage locations.
Interested in keeping track of the locations for Extra Space Storage or this category? We can send you monthly updates on the changes in locations.
Richmond Hill Self Storage Unit Rental
The Abacus location in Richmond Hill is accessible and convenient in just a few minutes from anywhere in Richmond Hill. Abacus is surrounded by Yonge Street, Highway 7, and Bayview and 16th Avenues. Accessibility is, of course, a huge consideration when looking for a self storage rental unit. Picking a location that is close to home saves you time, and makes the storage unit more valuable and useful as you can access it more easily and frequently. If you live in Richmond Hill, maximize your convenience by securing a unit at Abacus for your self storage needs!
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Why Should I Consider Renting A Climate
Climate-controlled units maintain consistent temperatures and humidity levels all year round, making them perfect for all your sensitive items. Moisture and varying temperatures can damage a whole host of things, and that is why a lot of people choose to use climate-controlled units to store items like wooden furniture, electronics, artwork, documents and photographs, collectibles, antiques, etc. If the belongings you’re storing are important to you, you should consider renting a climate-controlled unit.
Extra Space Storage Insurance Coverage
You are required to purchase insurance when storing your items with Extra Space Storage. The company does offer convenient and affordable options to choose from, but check with your existing homeowners or renters insurance policy first to see if you’re covered before springing for additional insurance.
Extra Space Storage insurance plans range from $11 to $47 per month and provide $2,000 to $10,000 worth of coverage. Your items will be insured against accidental circumstances like fire, flood, or burglary, though read through the policy carefully to see what’s not covered. As a nice bonus, Extra Space Storage insurance plans do cover your items in transit when they’re within a 50-mile radius of your storage facility.
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How Does Extra Space Storage Work
Head to ExtraSpace.com to search for storage units near you. Then filter your search by storage type and size to find exactly what you’re looking for. Extra Space Storage prices are almost always cheaper when you book online, so even if you call a location for extra details be sure to still make your actual reservation through their virtual booking system.
Extra Space Storage reservations are no obligation and are free to make. If you think that you will be renting for a long period of time, you can pre-pay up to 12 months of storage at a time, which may save you some serious cash since with Extra Space Storage’s standard month-to-month lease your original price is not locked in over time.
Self Storage Size Options For Self Storage Users In Richmond Hill
We offer a number of rental storage units in a variety of sizes to suit your particular storage needs from mini storage units in the 4 x 5 ft. range to larger units up to 10 x 40 ft. If you are not sure of the size you might need, you can check out our handy storage size guide to help you understand which size is right for you. Still not sure our friendly and knowledgeable staff is ready to help with you any questions or concerns that you may have.
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Extra Space Storage Cost Factors
Any time that you rent a self-storage unit you can expect to see variations in price based on what features you choose. At Extra Space Storage, these features include:
- Unit size The more stuff that you have to store, the bigger the storage unit you’ll needand the more you’ll spend per month.
- Type of unit Specialty storage for vehicles, RVs, and boats are priced differently than standard storage units.
- Climate control You will usually spend more for a climate-controlled unit, but not always.
- Location Where you rent has a huge implication for how much you pay, with prices varying quite a bit among Extra Space Storage locations, even those within the same city or zip code.
- Availability The higher the demand the more that you can expect to pay per month.
Save money on your Extra Space Storage booking by reserving your storage unit online instead of booking over the phone or in person. You should also be on the lookout for any special promotions or deals, since you may be able to get an additional discount if you book at just the right time.
About Extra Space Storages Prices
How much does Extra Space Storage Storage cost? That will depend on a number of factors, including your location and the size storage unit that you require. We found prices to vary quite a bit based on locality alone, with a small unit in Chicago running around $70 per month and the same size unit running closer to $120 per month in Los Angeles.
When accounting for differences between the high-cost areas and the low-cost areas, we found an average price of $58 per month for a small unit, $149 per month for a medium unit, and $280 per month for a large unit.
Note that these prices include the web discount, and Extra Space Storage rates were much higher for off-line bookings . Likewise, even within the same locations, prices varied heavily from facility to facilitysometimes by as much as several hundred dollars. In addition to making sure that you only book an Extra Space Storage storage space online, do plenty of comparisons between facilities in your area so that you can be sure to get the best deal.
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Extra Space Storage Security Features
Security is essential when you’re renting a storage unit. At Extra Space Storage, standard security features include electronic gated access to all facilities and on-site managers during office hours. At facilities with multiple floors of storage, you’ll also find that customers can access only the floor that their personal unit is located on.
Enhanced security measures that you will find at some Extra Space Storage locations include:
- Video surveillance
- On-site resident managers available 24/7
- Individually-alarmed storage units
Don’t forget that you will need to supply your own lock for your unit. You can purchase one on site at most locations, or you can bring one in from elsewhere.
The Benefits Of Using Abacus Self Storage
Since, 1999, Abacus Self Storage has been satisfying many homeowners and businesses in Richmond Hill with storage solutions they can trust and on which they can rely. The Abacus self storage facilities are secure, clean, affordable, and temperature controlled, making it a great option for anyone who lives in the Richmond Hill community. If you`re looking for residential storage or commercial storage units offering great value, please come by to check out our storage facilities and rental storage units. Whether you are looking for temporary storage to stage your home or more long-term options, we have the storage solutions you have been looking for!
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Contacting Extra Space Storage
While 877-542-8339 is Extra Space Storage’s best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Extra Space Storage please let us know so we can share with other customers.
Extra Space Storage Size Guide
There are three basic sizes of storage units at Extra Space Storage: small, medium, and large, plus further variations within each size. This means that you won’t have to rent more storage space than you need, but also that exact sizes are not always constant from location to location. And because not all sizes will necessarily be available at all locations it may be worth expanding your search just to be sure you get the perfect fit.
| Dorm room, studio apartment, or one-bedroom apartment | Two- to three-bedroom house or apartment | Two- to five-bedroom house. |
Some locations also offer extended-height storage units for storing exceptionally large items.
The dimensions at your location may vary. In our research, we found many slight variations in the dimensions of units, including units as small as 3 x 3 ft. You can also find storage lockers at many locations, which are good for storing small items and collections.
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Commercial And Business Storage
Extra Space Storage commercial storage units provide an easy solution for businesses in need of more space to store inventory, documents, equipment, and other items.
The company puts a high priority on business storage, and offers month-to-month rentals that offer a lot of flexibility for their commercial clients. Available business storage solutions include climate-controlled indoor storage, warehouse storage, and company vehicle storage, with the ability to diversify units and locations so that must-have items are always easily accessible.
Some of what you can store in an Extra Space Store commercial storage unit include:
- Pharmaceutical sales materials and samples
- Excess sales and marketing materials
- Retail inventory
- Real estate marketing materials
Extended access hours are often available for businesses, and some Extra Space Storage locations also offer 24/7 access. Businesses can also make use of free office space at some locations, with free wifi and other tools for getting work done on the go.
Because businesses often need specialty solutions, prices can vary quite a bit. Call directly for Extra Space Storage quotes for business and to learn about available commercial amenities in your area.
How To Cancel Extra Space Storage Reservation
Extra Space Storage units can be cancelled by contacting the office manager at the facility you booked with. You must provide either a 10-day verbal notice or 15-day written notice, and you must fill out a vacate card on move out day. If you cancel before the end of your lease month, your rate will be prorated.
On move out day, you are responsible for clearing out your unit and removing your lock. Check in with the on-site property manager when you’re done to finalize the process and fill out your vacate card.
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Extra Space Storage Reviews
Overall, Extra Space Storage reviews tend to be quite positive, but customer experiences can and do vary by location, so it’s important to look at reviews for specific facilities if you want to know what to expect. The major complaint is over unexpected rent increases, which, since leases are month-to-month, can happen at any time.
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*Promotional Terms & Conditions and Size Disclaimer
Promotional Terms
Limit, one promotion per customer. Promotions cannot be used in conjunction with any other offer except for web rate pricing. Promotions are subject to change and availability. Promotions may not be available in-store. Promotions do not apply to taxes, insurance, administrative fees, or other fees. Promotions must be applied at time of checkout and cannot be applied to an existing rental, once rented. See Rental Agreement for additional details.
Half-Off and Free Rent Promotions
Only available at participating locations for selected units. First Month Free, First Month Half Off, Second Month Free, Second Month Half Off and other rent promotions do not apply to taxes, insurance, administrative fees, or other fees and may not be combined.
$50 Moving Truck Credit in New York City
Only available at participating locations for selected units. Extra Space will provide a $50.00 credit for customers that use a moving truck or moving service to move into the Extra Space facility. To redeem, customers must provide a valid receipt from the moving service to the store manager. Please see the store manager for additional details.
Size Disclaimer
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